Customer´s Profile

Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the global leader in services that improve quality of life, an essential factor in individual and organizational performance. Operating in 64 countries, Sodexo serves 100 million consumers each day through its unique combination of On-site Services, Benefits & Rewards Services and Personal & Home Services. Sodexo provides clients an integrated offering developed over more than 50 years of experience: from foodservices, reception, maintenance and cleaning, to facilities and equipment management; from services and programs fostering employees´engagement to solutions that simplify and optimize their mobility and expenses management, to in-home assistance, child care centers and concierge services. Sodexo´s success and performance are founded on its independence, its sustainable business model and its ability to continuously develop and engage its 420,000 employees throughout the world.

Customer´s Requirements

Sodexo´s IT organisation was highly decentralized and locally organized. As part of a global transformation strategy, Sodexo decided to globalise its IT organisation. In the course of this initiative, Sodexo approached Aventario to assist with certain aspects of this global transformation.

Aventario Solution

Aventario analysed the current delivery approach and reviewed the established contract management processes. On this basis, Aventario initiated the development of a customer-specific Frame Contract that enables Sodexo to improve its contract management system to enable the global transformation initiative.

• Initialisation:
  Aventario developed an overall picture for the Frame Contact for support and project services.
• Implementation:
  Aventario created a customer-specific Frame Contract in alignment with the relevant departments such as IT, legal, data protection and security, etc. In the further course of implementation, Aventario supported the negotiations with the suppliers and advised on the selection of future strategic suppliers.

Customer´s Benefits

The Aventario solution offered Sodexo the following advantages:

• Insights to plan and drive its global transformation
• Effective, efficient and improved contract management processes
• Properly negotiated and signed Frame Contracts
• Simplification of vendor management