Customer´s Profile

Frankfurt Airport is one of the leading players in the global airport business. Frankfurt Airport AG offers a wide range of operational and management solutions based on over 95 years of aviation expertise. Frankfurt Airport´s portfolio of companies spans four continents with activities at 31 airports worldwide. At its Frankfurt Airport (FRA) home base, Fraport welcomed more than 70.5 million passengers and handled 2.1 million metric tons of cargo (airfreight and airmail) in 2019. Strategically located in the heart of Europe and leading hub in the global air transportation system, FRA ranks first in terms of cargo tonnage and is fourth busiest for passenger traffic in Europe, making it one of the most important hubs in the global logistics chain.

Customer´s Requirements

Frankfurt Airport had a contract with an external vendor that was more than 10 years old and they needed to setup a new contract while executing the RFP process for vendor selection. Frankfurt Airport´s goals were as follows:

• Ensure smooth transition of full service-scope before the end of the existing contract period
• Creation of a “state-of-the-art” contract that reduces future costs and covers all legal compliance requirements
• Ensure that the new contract would fulfill all compliance and purchasing standards
• Ensure that the transition is carried out without any impact on business

Aventario Solution

In response to the goals listed by Frankfurt Airport, Aventario implemented a “state-of-the-art” solution for Fraport in the following 4 different phases:

Customer Benefits

• Creation of relevant SOWs in short time-frame
• Keeping SOWs slim by bundling all general content in the Frame Contract
• Detailed Frame Contract description ensured same understanding of contract scope between the customer and the vendor side which was helpful to reduce required negotiations
• Implementation of a lean and efficient tender process

Customer´s Testimonial

Aventario with long term experience and excellent understanding of infrastructure services, provided their infrastructure Frame Contract approach which reduced the time taken for negotiations and at the same time ensuring that both Frankfurt Airport and the vendor hat the same understanding of the contract scope.