Improvement of Vendor Management for a Pharmaceutical Company
Customer’s Profile:
The customer is a research-driven international pharmaceutical company. The company has a significant global presence with major research facilities in Europe, North America and Asia.
Customer’s Requirements:
As a globally operating company, the customer had to work with multiple IT vendors on a global and regional level. The company considered it complex to manage its vendors and asked Aventario for a solution to help it bring its vendor management to a higher level of maturity.
Aventario’s Solution:
Aventario developed and implemented several Contract Accelerators, which enabled the customer to implement a strategically oriented and globally organised vendor management. These contract accelerators enable improved vendor management in various IT areas.
Cost Reduction: The solution helps customers to reduce the overall costs of operating support and project services.
Process Improvement: The contract accelerators enable a faster process of vendor selection for various services.
Benchmarking: The service quality of the strategic vendors can be easily compared, since all vendors work on the basis of the same contract accelerators.
Strategic Supplier Approach: The customer was able to pursue the general goal of reducing the number of vendors by using contract accelerators.
Customer’s Benefits:
The Aventario solution offered the customer the following advantages regarding vendor management:
- Ability to manage more vendors
- Easier vendor comparison
- Reduced costs due to significantly higher volumes
- Standardized transition to the new services
- Improved system for vendor evaluation and performance management
- Standardized process flow to deal with non-performing vendors
