IT Infrastructure Consolidation & RFI
Consolidation of global IT infrastructure services (service desk, datacenter, backup) including a structured RFI.
At a glance
Domains
13 IT service domains: Service Desk, End User Operations, Application Management Support, Alarm Management, Datacenter, Backup, Cisco, Database, Citrix, Job Scheduling, Postgres, Software Packaging, Web Hosting
Effort
≥60 person-days
Client profile
Global pharma group. Multiple supplier contracts across IT infrastructure service domains — a path was needed to consolidate and unify them with a clear cost-savings hypothesis and transformation plan.
What we did
- Detailed AS-IS analysis of existing services
- Gap identification and cost-side optimization potential
- Market research on additional suppliers
- Definition of tender structure and approach
- RFI conception with incumbent and newly identified suppliers, including bid documentation
- RFI delivery and support during bidder Q&A
- Consolidation and evaluation of bidder responses
- Transformation roadmap for the consolidation
- Detailed TCO calculation across the global infrastructure services
- Bottom-up estimates for service-cluster transitions (cloud, backup, database) to underwrite the project budget
- Multi-criteria decision matrix for the steering committee
- Scenario analysis across different supplier constellations
Methods
Waterfall — classical project plan with work packages, timeline and recurring governance. Process work via Business Process Re-Engineering, Lean Six Sigma and BPM depending on complexity.
Result
Delivered scope met the agreed requirements. RFI phase completed, bidder responses evaluated, transformation roadmap in place.
