22-Domain IT Service Tender

At a glance

Client profile

Public-sector aviation infrastructure operator. Sector contractor (Sektorenauftraggeber) under Austrian public procurement law (BVergG), majority publicly held.

Challenge

Award 22 service domains around datacenter operations, cloud platform services, service desk, mobile-device operations and network operations to an external partner — under BVergG, with strict timelines and concrete delivery objects.

Domains in scope

Service Desk & ITSM tool · Endpoint Security · Security infrastructure · Carrier Ethernet · Datacenter management · Server housing · Network operations · Databases · Identity & Access Management · Backup · VDI · Message queues · Monitoring · Process control · AKS operations · Base infrastructure · M365 · Migration services · Confluent Cloud · File management · Device management · Server operations

What we did

• Tender structure and approach definition
• Structured requirements collection across all 22 domains
• Coordination and steering of operational workstreams
• Alignment with internal stakeholders (IT, procurement, legal, insurance)
• Migration approach detailing with IT, including identification of preparatory measures
• Preparation of evaluation-relevant artefacts: supplier delivery concept, evaluation matrix
• Review of required tool-chain elements, support models and licensing
• Service and task definitions in the tender documentation
• Support for regulatory compliance
• RFI market exploration
• RFP preparation and execution
• Bidder response consolidation and evaluation
• Bidder presentation preparation and support
• User-group-specific training material on the contract mechanics — the project's final deliverable

Methods

Combined agile (multi-iteration RFI / indicative phase) and waterfall / V-model (structured tender: RFI → RFP → binding phase).

Result

Project awarded on time despite the complexity. Binding timelines with concrete delivery objects met. Resource planning for tender-relevant departments established.